[EMAI App Suite] I want to suspend my subscription. How?

We completely understand that "life" can happen. This article will guide you through your options.

Suspension

At this time, we don’t offer a suspension or “pause” option. This is because there are fixed monthly costs on our end for each active account, even if the tools aren’t being used. Your subscription helps cover those ongoing costs, and we’re not able to keep accounts active without payment coming in.

Locked-In Rates

If you choose to cancel now, you’ll forfeit any special rate you may have received.  If you decide to return later, you’ll be welcome to rejoin, but it will be at the current market rate at that time (which may be higher).

Credits

Your credits will remain in your account for a time. However, we cannot guarantee saving your account long-term (past 6 months), as we regularly update the platform and may remove dormant accounts to make room for active members.

Transfer Option

Subscriptions can be transferred to a family member, friend, or biz partner if you’d rather pass it on. Just click here to send us your subscription email + the new person’s name and email. Then if you want to also transfer billing, all they need to do is update the credit card and billing details in the billing system. Click here for instructions.

Downgrade Option

If you're on a Legacy plan, we can downgrade your account to a lower level if you're on a higher one. Click here to submit your request for a downgrade.

And finally... Cancellation

If you still wish to cancel your account, please click here to follow the step-by-step instructions. Just a quick reminder - canceling means you’ll lose access to:

• All future updates and new apps

• The time and cost savings of the full suite

• Your current locked-in pricing

• Any credits currently in your account (if canceled for 6 months or longer)

• The EMAI Creator's Club and all its member perks

We’ll be sad to see you go, but even more so to see you miss out on everything that supports your creative and business goals!

Want to see all the latest App Suite updates (starting September 1, 2025)? Click here!

Want to see check out the latest apps and see what you may have missed? Click here to log in to the App Suite.

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