[EMAI App Suite] Can I pause my app suite subscription?

Modified on Wed, Nov 5 at 11:16 AM

Great question and totally understandable, especially if your credits are starting to pile up!


Because monthly credits roll over*, it might seem like pausing would be a good option. 


However, like most software platforms, an active subscription is required to access and use the apps. 


This is because we have fixed monthly costs for every active user... things like server space, development team support, and API usage fees (which happen both as a monthly fee we pay and every time an app runs).


You’re welcome to cancel and return anytime, but just a heads-up: you won’t be able to use the apps while your subscription is paused. If your account stays inactive for 6 months, it may be marked as "abandoned," which means your account could be deleted and any existing credits lost. Also, if you come back later, you might lose your current rate and need to rejoin at the then-current price.


So while there isn’t a true “pause” option, the good news is this: When you're ready to jump back in, especially for a big project, you’ll have those saved-up credits ready to go!


*Rollover monthly credits only applies for subscription plans purchased through our website.



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