[AIPP] What happens to my account & data now that you're taking over?

Great question! You originally had two separate accounts in the previous system, and that setup has carried over, so you now have two accounts on two different websites within our system as well.

Here's how it works:

1. Member's Area

• Your email and name will be imported into our system so you can retain access to your purchase.
• No other personal data will be transferred.
• For login details, check out Will my login information stay the same?

2. AI App Suite Subscriptions

• We'll still have access to your login email and name (which we had previously for support purposes), but none of your financial data will transfer.
• Once your current subscription ends, you'll need to resubscribe in our new system. This ensures your payment details are securely encrypted.

IMPORTANT: All app subscriptions and Top-Up credits past, present, or future are non-refundable due to the hard costs involved and the multiple reminders sent before renewals. This policy was carried over from the original company and is standard practice for subscription-based software services.

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