Customer Payments & Support

Created by Expert Media Group, Modified on Wed, Mar 12 at 12:29 PM by Expert Media Group

Do you offer payment plans for customers?

We offer payment plans on most products priced above $300, and depending on the customer's location, financing options like Affirm and Klarna may also be available. 


While we understand that not all affiliates prefer payment plans, we've found that offering them on higher-ticket products often increases conversions. 


At the same time, we encourage fast action by providing exclusive discounts for customers who choose the full-payment option.


What payment methods are available to customers?

We use Thinkific Payments powered by Stripe, allowing us to accept all major credit cardsCash App Pay, 1-click checkout with LinkPayPal, and financing options like Affirm and Klarna (country-specific).


For our self-hosted payment plan, only Stripe-powered Thinkific payments via major credit card or Link are accepted to ensure proper tracking.


What is your refund policy?

All our products are digital and instantly accessible so refunds are not offered, except in rare cases like duplicate purchases, missed coupon codes, or special circumstances. 

We expect buyers to be well-informed before purchasing, and accessing the product only to request a refund is considered digital theft.


Do you offer a money-back guarantee?

No. See above question.


Do buyers have to sign any NDAs?

No, our checkout system includes a Terms of Use checkbox that serves as a clickwrap non-disclosure agreement. Buyers are responsible for reviewing the Terms of Use before purchasing.


What are your Terms of Service?

Our Terms of Service include:

A disclaimer that buyers will be sent announcements, gifts, and marketing emails.

Acknowledgement that no refunds are issued for digital products.

A standard clickwrap Non-Disclosure Agreement (NDA).

Click here to see it.


Do you have a Privacy Policy?

Absolutely! Click here to review it.


Who provides customer support if my referral has questions about the offer or their purchase?

We do! Our support team assists prospects and students through:
  • Live chat during live webinars
  • This Support Desk you're on right now
  • Online Support Community available to students before or after they join
  • Insiders Community on Facebook (course-specific, not available for every offer)
  • Academy Facebook Group (click here to join)
  • Social media DMs (not recommended due to staff limitations)


Ready to be a promotional rockstar?

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